Shipping & Returns
Delivery Information
UK MAINLAND DELIVERY
FREE delivery on all orders - check item page for delivery timeframe.
You will receive an email to tell you when your order is ready to be despatched.
Returns Policy
In addition to your legal rights, we also allow you to return goods if you simply change your mind. If within 30 days of receiving your goods we will provide you an account credit or refund. Unfortunately, the cost of a courier collection of goods will be deducted from a refund unless items are faulty. Alternatively you can arrange delivery of unwanted goods yourself, but remain responsible for goods to be returned without damage. Please email us for a returns authorisation to send back goods. No goods can be accepted to our business address without a returns authorisation provided beforehand.
If you cancel an order, we will reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the order to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To exercise the right to cancel, you must inform us Your IT Delivered, PO Box 664, Walton-on-Thames, Surrey KT12 9HT, customerservices@youritdelivered.com, 01932 226677 of your decision to cancel the order by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
WARRANTY REPAIRS
A manufacturers warranty applies to products sold by Your IT Delivered Ltd (except in cases otherwise stated), with details for individual manufacturer warranty support supplied on individual product pages. If you are unsure about manufacturer warranties please contact us.